Frequently Asked Questions
Q: Do you outsource embroidery work or is it done in-house?
A: We house two six-head embroidery machines in our Jacksonville facility. By embroidering
in-house, we can pass cost savings to our customers.
Q: How much does it cost to set up, or digitize, a new customer's logo?
A: It depends. If you are interested in becoming a customer, we will give you a
logo digitizing quote based on the complexity of your logo, which translates to
the number of stitches it will take to produce that logo. Prices range anywhere
from $10 for a simple name to $150 for a very complex logo. The average logo is
around $35 to digitize. This is a one-time fee. Once we have your logo in our
system, you will only be charged the cost of the products you purchase (embroidery
is included in this cost). However, most of our monthly specials include FREE
logo digitization.
Q: Where do I get information about sales and specials?
A: E-mail BusinessOutfitters@gmail.com to sign up for monthly e-mail alerts about specials, subject line "Add me to
your e-mail list." You can also check our website periodically, however more specials
are offered through our e-mail alert system.
Q: How long does it take to receive my order?
A: We generally process orders within two weeks from when your order is placed.
Q: What if I have a rush order? Can you process orders faster than two weeks?
A: We can process rush orders for an additional fee. Please inquire.
Q: When do I pay?
A: Your payment is due when your order is processed.
Q: What regions do you serve?
A: Most of our corporate customers are based in Jacksonville, FL because that's
where our manufacturing facility is located. We also have a sales office in St.
Augustine, FL and a large number of customers there. However, we can ship orders
anywhere in the world. Many of our customers are scattered all throughout the
United States, including in Wisconsin, Ohio, Pennsylvania and Texas.
Q: What do you charge for shipping?
A: Many companies that ship products charge their customers high rates for mailing.
Unlike them, we do not attempt to profit from shipping charges. We will charge
you exactly what it costs us to ship embroidered products to you. No more than
that.
Q: How long have you been in business?
A: Business Outfitters Embroidery has been in business since 1983, first operating
as Embroidery World in Orlando then moving to Jacksonville shortly thereafter.
We acquired the business in 1998 and currently operate as Business Outfitters
Embroidery World (Business Outfitters Embroidery).
Q: Do you have minimums?
A: We usually require a minimum of 12 products (any type or style). We do make exceptions.
If you are a small business and do not need 12 shirts, hats, bags or other embroidered
products, we offer a Small Business Package that might be right for you. You can also e-mail BusinessOutfitters@gmail.com, subject line "Add me to your e-mail list" to receive monthly specials that
are usually catered to smaller businesses.
Q: If I order 12 embroidered products, do they all have to be the same?
A: No. You can mix and match different styles, colors and sizes of shirts, bags
and many other products. However, as machine set-up is different for hats, we
usually require a minimum of 12 hats. But always inquire. We aim to accommodate
any reasonable request.
Q: Can you embroider products I bring you?
A: Ninety-nine percent of our orders are shirts, hats, bags, etc. from one of our
catalogs. We stand behind these products and name brands. However, occassionally
we embroider products that customers bring to us. They are usually charged a digitizing
fee and a per-item embroidery charge. Please inquire, but be advised that we might
not be able to accommodate your request based on the number of customers who have
ordered products through our catalogs.
Q: Are you on other social online media outlets?
Q: What are your operating hours?
A: Monday through Friday, 8:30 a.m. until 5 p.m.
Q: How do I know your are a reputable business?
A: Business Outfitters Embroidery has been in business for over 25 years. We are
members of the Jacksonville Chamber of Commerce and have representation on the
Arlington Council. Our customers include the Jacksonville Sheriff's Office, the
Duval County School Board and the City of St. Augustine as well as numerous prestigious
corporations. We are committed to providing outstanding quality embroidery on
high-quality clothing. We work with all customers to make sure we provide exactly
what they expect.
