Thread Marks TERMS
CLAIMS AND RETURNS
If you have an error or discrepancy with an order, please contact our Customer
Service Department within 48 hours of receipt of goods, prior to wearing, washing, or altering.
● All returns require an Thread Marks return authorization (RA) number and must be obtained within 48 Hours from receipt of goods. A 15% restocking
charge applies to all returns and refused shipments.
● Returned goods must be shipped with all proper documentation and with the RA number clearly marked on the outside of the carton(s), within 30 days of issuance.
All returns must be shipped by prepaid ground freight; collect and air shipments
will not be accepted.
• We are unable to accept the return of goods that have been washed, worn, or
altered. It is the customer’s responsibility to inspect all merchandise for correct style,
color and size prior to washing, wearing, or altering in any way.
● Samples and discontinued items are non-returnable.
● No Returns on Orders that have Already been Custom Embroidered. If you are not sure about a size, Order a Sample, then Embroider the Garment.
RETURNS ARE TO BE SHIPPED TO:
Thread Marks Ltd.
RA #
TERMS – AT THE DISCRETION OF THREAD MARKS LTD.
● NET TERMS: Payment is due net 15 days from the invoice date. Past due invoices will be assessed
a late payment fee of 1.5% per month. We reserve the right to withhold shipments,
on overdue accounts.
• CREDIT CARDS: Payment by Visa and Mastercard are accepted prior to shipment, subject to receipt
of a signed authorization.
QUESTIONS?
Call us at: 503-246-4368 or toll-free 1-800-700-4146
Fax us at: 503-246-2059
